BrightPeak Trading handles refund and return requests on a case-by-case basis due to the business-to-business nature of our products and bulk supply operations. Returns, replacements, or refunds may be considered only where authorized in writing by BrightPeak Trading and where the relevant request complies with the conditions set out in this policy.
General policy
Because BrightPeak Trading operates on a business-to-business basis, all sales are generally considered final unless otherwise agreed in writing. Any request for return, replacement, refund, or credit must be reviewed and approved by BrightPeak Trading in advance. Approval, where granted, may depend on the nature of the issue, the condition of the goods, the timing of the request, and the terms agreed for the relevant order.
Eligible cases
Return, replacement, refund, or credit requests may be considered only in limited cases, including where goods arrive damaged, where incorrect products were supplied, where there is a confirmed material defect, or where another issue is accepted by BrightPeak Trading after review. Any such request must be supported by clear evidence, including order details, relevant photographs, and a written description of the issue.
Reporting timeframe
Any issue relating to damage, defect, shortage, or incorrect supply must be reported to BrightPeak Trading as soon as reasonably possible after delivery, and in any event no later than 7 calendar days from the date of receipt, unless otherwise agreed in writing. Claims submitted after this period may be refused where review, verification, or resolution is no longer reasonably possible.
How to submit a request
To submit a return, replacement, refund, or credit request, the customer must contact BrightPeak Trading through the Contact page of this website and provide all relevant information, including the order reference, product details, description of the issue, supporting photographs where applicable, and any other information reasonably required for review. No goods may be returned without prior written authorization from BrightPeak Trading.
Non-returnable situations
Returns, replacements, refunds, or credits will generally not be accepted for goods that have been used, altered, damaged after delivery, stored improperly, handled contrary to instructions, or returned without prior written authorization. Requests based solely on change of mind, market conditions, resale difficulty, or delays caused by third parties outside the reasonable control of BrightPeak Trading may also be refused.
Review and resolution
After reviewing the submitted information, BrightPeak Trading may decide, at its sole discretion and where appropriate, to approve a replacement, refund, partial refund, credit note, or another commercially reasonable solution. Any resolution offered will depend on the nature of the issue, the evidence provided, the condition of the goods, and the contractual terms applicable to the order.
Return shipping and related costs
Unless otherwise agreed in writing, the customer is responsible for any return shipping, handling, customs, insurance, storage, or other related costs associated with a return request. Where BrightPeak Trading determines that a claim is valid and accepts responsibility, we may decide, at our sole discretion, whether to reimburse part or all of the relevant costs.
Changes to this policy
BrightPeak Trading may update this Refund and Returns Policy from time to time to reflect changes in business operations, supply conditions, legal requirements, or internal procedures. Any updated version will be published on this page and will apply from the date of publication unless otherwise stated.
Contact us
If you have any questions regarding this Refund and Returns Policy or if you wish to submit a request relating to an order, please contact BrightPeak Trading through the Contact page on this website. We will review the information provided and respond where appropriate in accordance with this policy and the terms applicable to the order.